Shipping policy

Sélone Ltd · Last updated: 18 July 2026

Where Your Order Ships From

Orders are dispatched from our London studio. Orders placed within Turkey are fulfilled directly from our production facility in Istanbul and delivered as domestic shipments.

Processing Times

Orders are processed within 1 to 3 business days (Monday to Friday, excluding UK public holidays). During new collection launches and sale periods, processing may take up to 5 business days. You'll receive a confirmation email with tracking details once your order is dispatched.

Delivery Options and Times

We offer standard and express delivery to the UK and internationally. Available services, exact delivery estimates and costs for your address are shown at checkout.

Typical delivery times after dispatch:

United Kingdom: 2 to 4 business days (standard), 1 to 2 business days (express). Europe: 3 to 7 business days. United States, Canada and Australia: 5 to 10 business days. Turkey: 2 to 5 business days (shipped domestically). Rest of world: 7 to 14 business days.

These are estimates, not guarantees. Delivery times may be affected by customs processing, carrier delays or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and chosen service, and are shown before you complete your purchase.

Customs, Duties and Import Taxes

Orders delivered outside the United Kingdom may be subject to import duties, taxes and carrier clearance fees on arrival. These charges are set by the destination country's customs authority, are not included in your order total at checkout, and are payable by the recipient before or upon delivery.

We cannot predict the exact amount, as it depends on your country's import rules and thresholds. If you'd like an estimate before ordering, contact your local customs office.

Orders within the UK incur no additional charges on delivery. Orders within Turkey are shipped domestically and incur no import duties or customs clearance fees.

Customs charges are non-refundable. If a delivery is refused or a parcel is returned to us because import charges were not paid, any customs fees, return shipping costs and carrier charges incurred may be deducted from your refund.

Tracking

All orders are tracked. You'll receive a tracking link by email once your order is dispatched. If your tracking hasn't updated for more than 5 business days, contact us at info@selonestudio.com and we'll investigate with the carrier.

Incorrect Addresses and Failed Deliveries

Please check your delivery address carefully before completing your order. We're unable to redirect parcels once dispatched. If a parcel is returned to us due to an incorrect or incomplete address, or after failed delivery attempts, we'll contact you to arrange redelivery. Additional shipping charges may apply.

Lost or Damaged Orders

Please inspect your order on arrival. If your order arrives damaged, or your tracking shows delivered but you haven't received it, contact us at info@selonestudio.com within 7 days and we'll work with the carrier to resolve it.

Returns

For information on returning an order, please see our Return Policy. Return shipping costs and any customs charges incurred on the original delivery are not refundable unless the item is faulty or incorrect.

Contact

Questions about shipping? Email us at info@selonestudio.com.

Sélone Ltd, Office 408, Screenworks, 22 Highbury Grove, London, N5 2ER